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Viewing Volunteers

Learn how to access, review, and manage volunteer information through the user management interface.

User Management Interface

👥 Open Live User Management

Navigate to the user management interface:

  1. From the admin dashboard, click “Manage Users” in Quick Actions
  2. Or navigate directly to /admin/users
  3. Ensure you have admin privileges to access this page

The user management page displays all registered volunteers with key information:

  • Profile photo or avatar with initials
  • Full name and contact email
  • User role (Volunteer or Admin)
  • Account status and completion level
  • Registration date and last activity
  • Search by name or email
  • Filter by role (All, Volunteers, Admins)
  • Filter by status (Active, Pending, Incomplete profiles)
  • Sort by registration date, last activity, or name

Click on any volunteer to view their complete profile:

  • Full name and contact details
  • Mobile phone number
  • Birth date and age
  • Profile completion status
  • Emergency contact name and relationship
  • Emergency contact phone number
  • Alternative contact information (if provided)
  • Total shifts completed
  • Current month activity
  • Achievement progress
  • Recent shift history
  • Registration date and method (email/OAuth)
  • Last login and activity timestamp
  • Profile completion percentage
  • Account verification status

Understanding volunteer account status:

Complete Profile: All required information provided
Incomplete Profile: Missing required information
New User: Recently registered, needs verification
Needs Attention: Account issues requiring admin action

From the volunteer profile view:

  • Add Admin Notes - Record interactions and important information
  • View Shift History - See complete volunteer activity
  • Update Contact Info - Assist with profile maintenance
  • Manage Permissions - Handle special access needs

Select multiple volunteers to:

  • Export volunteer information
  • Send group communications
  • Apply bulk status changes
  • Generate activity reports

For volunteers under 18:

  • Consent Pending - Awaiting parental approval
  • Consent Approved - Can participate in shifts
  • Download consent forms for processing

Volunteers who create group bookings:

  • View group booking history
  • See group member management
  • Track invitation responses

Monitor volunteer progress:

  • Milestone achievements (shift counts)
  • Dedication achievements (consecutive months)
  • Impact achievements (hours contributed)
  • Specialization achievements (specific shift types)
  • Use partial names for quick lookup
  • Email search for exact matches
  • Recent activity filter for active volunteers
  • Incomplete profiles filter for follow-up needs
  • Recently registered volunteers may need profile assistance
  • High activity volunteers might be candidates for recognition
  • Inactive volunteers could benefit from re-engagement
  1. Check new registrations for profile completion
  2. Review pending consent for underage volunteers
  3. Follow up on incomplete profiles
  4. Monitor volunteer engagement levels
  1. Generate activity reports
  2. Update volunteer notes and records
  3. Process parental consent approvals
  4. Recognize high-achieving volunteers
  • Protect personal information according to privacy policies
  • Limit access to volunteer data to authorized admins only
  • Secure notes and records with appropriate confidentiality
  • Regular data review to ensure accuracy and relevance
  • Use volunteer information only for organizational purposes
  • Respect privacy preferences for communications
  • Maintain professional boundaries in all interactions